Where do we meet you @airports?

Brisbane Domestic Airport – Once landed go directly to luggage carousel collect your luggage, the Driver will come in once the flight has landed with your nameboard we are given only 20mins COLLECT-LOAD – GO (by the minute charges will apply after this, which will be passed on if it is not an Airline/Airport Problem).

Brisbane International Airport – We will meet you when you exit customs Hall into terminal, turn left driver will be waiting with your nameboard near “Coffee Club” again we are given limited time to COLLECT-LOAD – GO.

Gold Coast/Coolangatta Airport – International – Directly in front of the exit door from customs with nameboard.

Domestic – As you exit from arrivals to luggage carousel drivers wait in front of the doors with nameboard.

Do I need to bring my child car seat?

No. You do not need to bring your own child car seat as we will have our own pre installed for you. But if you do prefer to use your own child car seat, please mention this to us when submitting your booking so that we can make arrangements to arrive earlier as it will take time to install it.

What type of car seats are used in your vehicles?

All our child seats are labelled with the Australian Standards Sticker for the standard AS/NZS 1754. We use the known brands that can be found in large retail outlets such as Safe-n-Sound and Infasecure. We have a range of child car seats, ranging from convertible car seats that are suitable for newborn babies up until the age of 4 years, as well as booster seats for children up until the age of 7 years.

How do I know which vehicle to book?

When selecting a vehicle type from the drop down box in our quote and booking forms, it shows the passenger and luggage capacity for each of the vehicles. Please note though, a large suitcase is generally equivalent to a medium to large sized pram. A small pram, stroller or portacot is generally the size of a small to medium size suitcase. Also please note that our drivers do not place luggage onto any spare seats due to less passengers traveling and all luggage should be in the boot of the vehicle.

What happens if I have more luggage than what can fit in the boot?

It is important that you choose the correct car that can fit all your luggage in the boot, if the luggage cannot fit into the boot of the car selected you will need to make alternate arrangements for the excess luggage

What happens if my flight is delayed or cancelled?

If your flight has been delayed or cancelled, you need  to text or call 0400820244 int ( +61400820244), ASAP and advise the new times as well as new flight details.

Do you allow bookings by the hour or for several hours?

Yes we certainly do. Simply contact us to get a quote for this service.

What happens if I have to cancel?

For bookings cancelled 24 hours prior to travel , there will be a cancellation fee of 5% of the fee paid to cover processing cost.

If you need to cancel on the day of the transfer there is no refund but we will credit you with the amount on a future transfer to be used within 30 days unless the cancellation was within 4 hours of the transfer, no credit or refund will apply.

Can we eat or drink in vehicle?

Water that is supplied is the only drink permissible to be consumed in our vehicles. As much as we offer a smooth ride there are times that the road conditions could not be up to standard and this could cause spillage on yourself and also in the vehicle. No eating is permitted in the vehicles.

Can we smoke in the vehicle?

NO. Smoking is not permitted by law.